Journeys by Design is here to support you.

The Journeys by Design team wish to thank you for your amazing support and unwavering loyalty over the last couple of weeks, as we journey through these unprecedented times in not only the travel industry, but all industries and households globally.

We wish to reassure you that we have taken measures in our business to ensure our continuity throughout the coming weeks and months until we all come out the other side of these challenging times. We’d also like to remind you that we remain open for business to support you with your existing bookings and your future bookings.

We are currently all abiding by the social distancing rules and are working from home, however our operating hours have not changed:

Monday - Friday from 9am until 5pm
PH: 03 9642 5138
E: team@journeysbydesign.com.au

For emergencies, you can contact Hayley on 0400 027 246

We are here to support you, so please reach out!

The JBD team are always dreaming about our next travel destination to experience, discover and explore - it’s in our DNA!  While you’re at home, we encourage you to dream about your future travels and when you’re ready, start researching your next journey.  Please remember that our wonderful team are here to do the research and planning for you, please don’t hesitate to contact us.

From our family to yours, we wish you and your loved ones safe and healthy days, weeks and months ahead.

Happy 10th Birthday To Us!

Just last week in the midst of the world coming to a halt, Journeys by Design hit the double digit milestone! We turned 10 YEARS OLD!  For those of you who don't know how JBD came to fruition, all those years ago Jason (one of our directors) was a loyal client of Hayley's (our other director) at the former travel agency where she worked.  Jason is one of the most passionate people you will meet when it comes to travel and a joke was made one day about "maybe we should start a travel agency." 

A year of talking about it along with a trip to Cambodia with a group of friends, the plan to open Journeys by Design was hatched in a resort pool in Sihanoukville!  It has been one incredible ride over the 10 years shared with wonderful team members, beautiful clients, our families and not to mention countless journeys to all parts of the globe.  To say we are proud of what we have achieved is an understatement. We have loved every minute of it and are excited for the many years to come beyond the COVID-19 cloud!

Fun JBD Fact:  Our registered business name is PCC World Pty Ltd,  which is a combination of our nicknames.... Princess & Cio Cio. (Hint...Hayley's nickname is not Princess!)

We Love Hearing From You!

We are working very hard to assist our clients in every way, and it makes us smile to receive messages of love from our wonderful JBD community. Here are just a few that made our day.

"Dear Management of Journeys by design, We have just returned to Australia from NZ and are now in home isolation. Your employee Trudi Adams helped organise our holiday and provided exemplary support and service when everything started to go pear shaped. We would like to acknowledge Trudi’s professionalism, understanding, empathy and care for us" - Travellers A & T

"Hi Hayley,  I hope you are all well , I just wanted to say a huge thank you for all your assistance to our company and especially with your help and expertise in getting our staff home, this was genuinely appreciated by all . We understand  your industry has been extremely affected and we are thinking of you during these difficult times .Stay safe
Cheers" - Traveller JC

"Hi Hayley, You are an absolute star helping 2 English newlyweds just trying to go home, wish I had some ruby slippers! ​​​Thank you so so much you really are an amazing saviour". International Travellers - T & L who were stuck in Australia trying to get back to the UK

"I really can't explain how scary it is to see the world changing everyday when you're on the other side of the world, away from your family. Mia was phenomenal. I'd sent her a message at what would have been around midnight her time, and she was straight on the phone to me, reassuring me that I'm looked after, and guiding me through my next steps. Honestly, I was beside myself and I can't imagine how much more stress I would have been under had Mia not been so quick and on top of everything for me. I'm looking forward to being able to book another trip with Mia because I can't thank her enough for getting me back home as quickly and safely as she did."
Traveller - MH

Thank you to all our clients for your kind words!

We love hearing from you, so please tell the world about your experience with JBD via ~
Google Reviews: Search "Journeys By Design" on Google

Connect With Us!

For the time being, we may not be sending our usual weekly emails promoting travel deals but we will be in regular contact with all things to inspire and entertain.
We would love you to follow us on Facebook & Instagram so we can stay connected for when the world is ready for us once again:

Facebook: ;www.facebook.com/journeysbydesign
Instagram: @journeysbydesign
Email: team@journeysbydesign.com.au

Empathy, kindness and courage are required now more than ever. Please take the utmost care of yourself, your loved ones and your community as this situation continues to unfold.

We look forward to making your travel dreams come true in the future.
The JBD Team x